1. Who we are
Wimvi is headquartered in Alberta, Canada. For any privacy question or request, contact us at support@wimvi-app.com.
2. Information we collect
- Account information — email, name, age, and gender. Kept until you delete your account or after 30 days of inactivity.
- Face photos — front and side images you submit. Used only to generate your cosmetic preview and written report. We do not extract biometric identifiers or a faceprint, and we do not use these photos for identity recognition. Photos are retained and may be accessed internally by the Wimvi team for product improvement, but are never shared externally, sold to advertisers, or used to train third-party models.
- Device and diagnostic data — IP address, device model, OS version, and crash logs, kept in 30-day rotating logs.
- Subscription metadata — your Apple transaction and product ID, received via RevenueCat/StoreKit.
- We do not collect payment card data — Apple handles all payments directly. We do not intentionally collect other sensitive categories of information (e.g., race, sexual orientation).
3. Where photos are stored and processed
Face photos are stored on AWS S3 (us-east-2 region), encrypted at rest and in transit (TLS). Processing is performed by third-party "Image Processors" acting solely on Wimvi's instructions — they don't use your images for their own purposes.
4. Who we share information with
We share information only with a limited set of processors — cloud storage, AI/image analysis, and billing providers — acting on our instructions, not as resellers of your data. We do not sell data for advertising, and we do not permit cross-app tracking. Photos are never shared externally.
5. International transfers
Your information may be processed in Canada or the United States, transferred under Standard Contractual Clauses or an equivalent safeguard.
6. Security
We use TLS 1.2+ in transit, AES-256 encryption at rest, and role-based access controls with logging for staff who access user data.
7. Your rights and choices
- Email support@wimvi-app.com to request access to your data.
- Settings → Delete Account erases your data within 24 hours.
- Withdrawing camera or photo library permission disables image-based features.
8. Age restriction
Wimvi is restricted to users aged 17 and over.
9. Content moderation
Automated filters block nudity, content involving minors, hate speech, and illegal content. User reports are reviewed within 24 hours, and repeat offenders are banned.
10. Changes to this policy
We'll announce material changes to this policy at least 7 days before they take effect.
11. EU cooling-off period
By using Wimvi, EU users explicitly waive the standard 14-day withdrawal (cooling-off) period in order to get immediate access to the Service.
12. Contact us
Wimvi
Alberta, Canada
Email: support@wimvi-app.com